Terms of Use | Keto Nova

Please read these Terms of Use carefully. By accessing or using ketonova.shop, you agree to be bound by these Terms. If you do not agree, please do not use the website. These Terms apply to all visitors, customers, and users across Italy, Spain, Portugal, and Hungary.

1Acceptance of Terms

By accessing, browsing, or purchasing from ketonova.shop or any of its localized versions, you confirm that you have read, understood, and agree to these Terms of Use, together with our Privacy Policy, Return Policy, Disclaimer, and Cookie Policy.

2Eligibility

To purchase products through this website, you must:

Be at least 18 years old.
Be legally capable of entering into binding contracts.
Provide accurate, current, and complete information during the ordering process.
Reside in a country where we deliver (Italy, Spain, Portugal — except Madeira and Azores, and Hungary).

3Product Description

Keto Nova is a food supplement in capsule form, designed to support weight management. It is not a medicine, medical device, or pharmaceutical product.

Product details, ingredients, and recommended use are described on the product page. We reserve the right to modify the formulation, packaging, or presentation at any time, provided that the essential characteristics remain unchanged.

Important: Food supplements are not intended to diagnose, treat, cure, or prevent any disease. They should not replace a varied and balanced diet and a healthy lifestyle.

4Orders & Confirmation

The ordering process on ketonova.shop follows these steps:

Submission: You submit the order form with your name and phone number.
Confirmation call: A member of our team calls you within 15 minutes to confirm your order and address.
Dispatch: Once confirmed, the order is prepared and shipped within the same day.

All orders are subject to acceptance and confirmation. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or unavailability of the product.

5Pricing & Payment

All prices displayed on the website are inclusive of applicable VAT and shown in the local currency of each market (EUR for Italy, Spain, Portugal; HUF for Hungary).

Payment is made cash on delivery (COD). You pay the courier directly when you receive the package. No advance payment or credit card data is required at checkout.

Promotional prices are valid for the duration indicated on the website and may be modified or withdrawn at any time.

6Shipping & Delivery

We ship to the following countries:

Italy: all regions.
Spain: mainland and Balearic Islands.
Portugal: mainland only (Madeira and Azores are excluded).
Hungary: all regions.

Estimated delivery time is 1–4 business days from the confirmation call. Delivery times may vary due to circumstances beyond our control (weather, courier delays, public holidays).

Shipping costs are free for all orders within the eligible territories.

7Right of Withdrawal

As a consumer residing in the EU, you have the right to withdraw from the purchase within 14 days of receiving the product, without giving any reason, in accordance with Directive 2011/83/EU and applicable national laws.

For detailed instructions on how to return a product, please see our Return Policy.

8Intellectual Property

All content on this website — including text, images, logos, graphics, product names, and design — is the exclusive property of Keto Nova or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

9Limitation of Liability

To the maximum extent permitted by applicable law, Keto Nova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or the products, including but not limited to loss of profits, data, or goodwill.

Nothing in these Terms limits or excludes our liability for fraud, death, or personal injury caused by our negligence, or for any other liability that cannot be limited or excluded under applicable law.

10Prohibited Uses

You agree not to use the website:

For any unlawful purpose.
To submit false or misleading information.
To interfere with the security, integrity, or performance of the website.
To attempt to gain unauthorized access to our systems or data.
To engage in any fraudulent or abusive behavior.

11Governing Law

These Terms of Use are governed by the laws of the European Union and, where applicable, the laws of the country of the consumer's residence. Any dispute relating to the interpretation, validity, or performance of these Terms will be subject to the exclusive jurisdiction of the competent courts.

If you are a consumer, you may also use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

12Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a new "Last updated" date. Continued use of the website after any changes constitutes your acceptance of the new Terms.

13Contact

For any question about these Terms of Use, please contact us through the support form available on our website.

These Terms apply to ketonova.shop and its localized versions: Italy, Spain, Portugal, and Hungary.